Shipping policy

Ground orders received by 3:00 pm (PST), Monday–Friday, typically ship within 2 business days. Next Day and 2 Day orders received by 11:00 am (PST), Monday–Friday, are prioritized to ship the same business day. Orders are not processed or shipped over weekends or corporate holidays. 

Please note that estimated shipping times reflect carrier transit estimates and are not absolute guarantees. Miss Me is not liable for any indirect, incidental, or consequential damages resulting from carrier delays or external disruptions (such as extreme weather, natural disasters, or traffic accidents). In the rare event that an unexpected delay prevents us from shipping your order within a legally mandated timeframe, we will notify you with an updated shipping window and provide instructions on how to request a full refund should you choose to cancel your order.

Note: Under both the FTC Mail Order Rule and Cal. B&P Code 17538, if we accept payment for "Next Day" or "2 Day" shipping and miss that window, we cannot just say "no guarantees are made". Instead, we legally have to notify the customer of the delay, give them a revised date, and offer a full refund if they choose to cancel the order. 

We have partnered with FedEx to service our international customers. Once you have built your shopping cart and selected your international destination, FedEx will calculate real-time shipping costs, duties, and regional taxes. Upon completion of your order, your payment method will be charged for the entire purchase. The buyer is entirely responsible for all destination country taxes, customs duties, and compliance with local import restrictions.

International Sales & Refused Deliveries:

For the majority of international destinations, all sales are final, and we do not accept returns or exchanges. If a package is refused upon delivery or abandoned in the destination country, any return freight charges, customs fees, or storage penalties billed back to Miss Me will be deducted directly from the customer's account or remaining balance.

European Union (EU), United Kingdom (UK), Norway, Iceland, and Lichtenstein (EEA States) Exception:

In compliance with EU, UK, and EEA consumer protection laws, customers residing in these countries possess a statutory 14-day Right of Withdrawal. You may cancel your order and return your item for any reason within 14 days of physical delivery for a refund of the purchase price and standard shipping fees. Returned items must be unworn, unwashed, and in their original packaging.

To easily initiate an EU/UK/EEA return, you may use the designated "Withdrawal / Cancel Order" function available on our website interface within your account or order details page. If an EU/UK/EEA package is refused at customs, Miss Me will issue a refund in accordance with the law, minus the direct, verifiable cost of the return transit.